Fixle, Inc. (“Fixle,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy (“Policy”) explains what Personal Information we collect and how we use, share, and protect that Personal Information when you use our website, www.fixlehome.com, (“Website”), our Fixle or EasyHome mobile applications, FixleFolio or EasyHome Client Connect (“Apps”), or products and services (“Services”). We refer to our Website, Apps, and Services as our (“Platform”).
We may modify this Policy at any time. Material changes will be conspicuously posted on the Platform or otherwise communicated to you and will be effective immediately.
“Personal Information” is information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household. Personal Information does not include publicly available information or aggregated information that does not include personal identifiers.
Depending on how you use our Platform, we may collect the following categories of Personal Information:
Most of the Personal Information we collect is collected directly from you. In some cases, we may collect Personal Information from third parties in the ways described in this Policy.
When you access, use or otherwise interact with our Website and App, or otherwise engage with us in connection with our Services, such as when you create an account with us or request additional information, we may ask you to provide certain Personal Information.
We may collect certain information automatically through our Platform, such as your IP address, mobile carrier, and other device identifiers that are automatically assigned to your computer or device when you access the Internet. We may also use cookies or other similar tracking technologies. Please see “Cookies and Other Tracking Technologies” for additional information.
We, or third parties acting on our behalf, may collect Personal Information about you from third parties, including, without limitation, online and offline sources, entities affiliated with us, our parent companies, our service providers, third party services, social media platforms, advertising networks and other public or commercial sources (collectively, “Third Party Sources”). The collection of Personal Information from these Third Party Sources can occur in a variety of ways, including, without limitation:
Please note, we may combine the Personal Information and other content and information we receive about you from multiple sources, including, without limitation, Personal Information we collect directly from you and one or more Third Party Sources.
The primary purposes for which we use Personal Information are:
Customer Service and Customer Communications. We may use Personal Information to (1) provide customer service and support, (2) respond to your requests for information about our Services, and (3) send you emails, calls, and text messages to provide you with alerts and updates about your engagement with the Platform.
Provide and Maintain our Services. We may use Personal Information to provide and maintain our Services.
Business Purposes. We may use Personal Information for business purposes including but not limited to:
Marketing Purposes. We may use your Personal Information to advertise and market to you including notifying you of special promotions, sweepstakes and contests, opportunities, offers and events through e-mails, and other means. We also use Personal Information to serve you targeted ads that are tailored to your interests and/or location and to measure their effectiveness (and work with third-party vendors who do so).
Law Enforcement/Legal Purposes. We may use Personal Information to cooperate with law enforcement or for other legal purposes including: (1) complying with legal and regulatory requirements; (2) cooperating with law enforcement or other governmental agencies for purposes of investigations, public safety or matters of public importance when we are legally required to do so or believe that disclosure of Personal Information is necessary or appropriate to protect the public interest; and (3) protecting and defending against legal actions or claims.
Business transfers. We may use your Public Information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by us about our Service users is among the assets transferred.
Please note, we may use and disclose aggregated, anonymized, or de-identified information collected in connection with our Platform and other information that does not identify any individual (“Anonymized Data”) for any lawful purposes, which may include, without limitation, purposes not described in this Policy. Except as otherwise required under applicable laws, our use and disclosure of such Anonymized Data is not subject to this Policy.
We may share your Personal Information with certain third parties including:
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt-out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us at support@fixlehome.com. To opt-out of text messages, reply “STOP.” To opt-out of other communications (e.g., postal marketing and telemarketing), please adjust your contact preferences in your online account, contact us by phone, e-mail or mail using the contact information below. Opting out of marketing communications does not opt you out of communications about your account or transactions.
We use cookies and other tracking technologies including pixel tags and web beacons to gather more information about how our Platform is used.
A “cookie” is a small text file that our Website and App save onto your computer or device when you use the Platform that allows the Website or App to remember your actions and preferences and recognize you or your browser. Web beacons / pixel tags are small graphics on a webpage that monitor your activity when viewing a webpage.
What is Collected and Why? We use cookies and other tracking technologies to learn whether the Platform is operating optimally, to learn whether you are a repeat visitor to our Platform, for personalized advertising, to provide us with valuable data and statistics about the usage and effectiveness of our Website and App, and to enable us to provide an enjoyable, personalized and innovative online experience for you. We may combine information gathered from cookies with other Personal Information.
Generally, the type of information we collect through cookies is specific to your computer or other device and includes the IP address, date and time the device accessed our Platform, your internet services provider, the device ID number, approximate geographic location, browser type, the websites you visit before and after coming to our Website, and whether the web pages requested were delivered successfully.
Disabling Cookies. Most browsers automatically accept cookies. You can disable this function, but disabling cookies may impact your use and enjoyment of the Platform. Not all features or functions of the Platform may work properly if you disable cookies. You cannot disable all cookies, such as cookies that are essential to the functioning of the Website or App.
Pixel Tags. Certain pages on our Website and App may contain “pixel tags” also known as internet tags, web beacons and clear GIFs. A pixel tag is a small graphic image placed on the web page designed to allow us to monitor and obtain information about our Website traffic, such as the IP address of the computer that downloaded the page on which the tag appears, the URL of the page, the time the page was viewed, the type of browser used to view the page, and the information in cookies set by vendors we use to assist us with advertising to you. We also use pixel tags to recognize a unique cookie on your web browser, which enables us to learn which advertisements brought you to our Platform.
Our Platform uses third-party analytics tools, including those listed below.
We use the vendors below to help us provide online behavioral advertising (also called "targeted advertising" or "interest-based advertising"), which is the practice of tracking an individual's online activities over time, including searches the person conducts, webpages visited and content viewed in order to deliver targeted advertising based on the person's interests. The data collected may contain, or be associated with, your Personal Information.
Most third-party advertising networks permit you to opt-out of targeted advertising by clicking on the displayed icon within the advertisements. Your opt-out choices may be affected by your use of a specific device, your browser settings or your log-on credentials. Please refer to the website that you are visiting, your browser settings and/or your device settings for additional information. Opting-out will not prevent you from receiving advertisements completely, only targeted advertisements based on your online behavior.
To change your preferences with respect to certain online ads and to obtain more information about third-party ad networks and online behavioral advertising, visit National Advertising Initiative Consumer opt-out page or the Digital Advertising Alliance Self-Regulatory Program. Changing your settings with individual browsers or ad networks will not necessarily carry over to other browsers or ad networks. As a result, depending on the opt-outs you request, you may still see our ads.
We are active on social media, including Facebook, Instagram, LinkedIn, TikTok, Twitter, and YouTube (“Social Media”). Anything you post on Social Media is public information and will not be treated confidentially. We may post (or re-post) on the Platform and our Social Media pages any comments or content that you post on our Social Media pages. Your use of Social Media is governed by the privacy policies and terms of the third parties that own and operate those websites and not by this Policy. We encourage you to review those policies and terms before using any Social Media features provided through our Site or third-party websites. We also use advertising networks and services offered by Social Media companies for marketing and advertising purposes. As a result, the applicable Social Media company may drop cookies or pixel tags on your device when you use the Platform as described in the “Tools we use and your Choices” section above.
Our Platform is not directed to children under the age of 16, and we do not knowingly collect Personal Information from children under the age of 16. If you learn that your child has provided us with Personal Information without your consent, please alert us and we will take steps to delete such information as soon as possible.
The Platform may link to, or be linked to, websites not owned or controlled by Fixle. Fixle is not responsible for the privacy policies or practices of any third parties or any third-party websites. This Policy does not apply to any third-party websites or to any Personal Information that you may provide to third parties. You should read the privacy policy for each website that you visit.
If you are a California resident, under California’s Shine the Light Law (California Civil Code Section 1798.83) you have the right to request the following information regarding our disclosure of your Personal Information to third parties for direct marketing purposes: (1) the categories of Personal Information we disclosed to third parties for their direct marketing purposes during the preceding calendar year; (2) the names and addresses of the third parties that received the information; and (3) if the nature of the third party’s business cannot be determined from their name, examples of the products or services they marketed. This information may be provided in a standardized form that is not specific to you.
You are permitted to obtain this information from us once a year, free of charge. To make such a request, please submit your request in writing to support@fixlehome.com.
If you have any questions about this Privacy Policy, you can contact us:
By email: support@fixlehome.com
By mail: Fixle, Inc. P.O. Box 440 Union, KY 41091